Privacy Policy


Effective Date: January 1, 2025
Last Updated: January 1, 2025

FloodAI (“we,” “us,” “our”) provides AI-powered software solutions for flood insurance claims management and NFIP compliance. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (floodai.io) and related services.

1. Information We Collect

1.1 Information You Provide

We collect information you submit voluntarily, including:

  • Name

  • Email address

  • Company name

  • Job title

  • Message content

  • Any files or documents you upload

  • Demo request information

  • Form submissions

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Referring/exit pages

  • Usage patterns on the site

  • Cookies & tracking pixels

1.3 Claims Data (During Demo or Product Use)

If you submit claims-related documents (e.g., PDFs, FNOLs, estimates, photos) for demo or evaluation purposes, we treat this data as confidential and process it solely for the purpose of demonstrating our technology or delivering services.

2. How We Use Your Information

We use your information to:

  • Provide and improve our services

  • Respond to demo requests and customer inquiries

  • Communicate about product updates

  • Analyze website performance

  • Ensure platform security and fraud prevention

  • Train and improve AI features (with anonymized data only)

We do not sell or rent your personal information.

3. How We Share Information

We may share information with:

  • Service providers (hosting, analytics, email services)

  • AI processing systems (for demo requests or service delivery)

  • Legal authorities if required by law

  • Business partners or affiliates under confidentiality agreements

We do not share your data with advertisers or unrelated third parties.

4. Cookies & Tracking Technologies

We may use cookies, pixels, and similar technologies to:

  • Analyze site traffic

  • Improve user experience

  • Personalize content

  • Monitor marketing performance

You can disable cookies in your browser settings.

5. Data Security

We use commercially reasonable safeguards to protect your information, including:

  • Encryption

  • Access controls

  • Secure data centers

  • Routine security reviews

However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain information only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Demo data may be deleted upon request.

7. Your Rights (US + International)

Depending on your location, you may have rights to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Opt out of communications

  • Restrict processing

To exercise these rights, email: support@floodai.io

8. Children’s Privacy

FloodAI services are intended for professional use only and are not directed to children under 13. We do not knowingly collect children’s information.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with a revised date at the top.

10. Contact Us

For privacy-related questions:

FloodAI
Email: support@floodai.io
Website: https://www.floodai.io