Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
FloodAI (“we,” “us,” “our”) provides AI-powered software solutions for flood insurance claims management and NFIP compliance. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (floodai.io) and related services.
1. Information We Collect
1.1 Information You Provide
We collect information you submit voluntarily, including:
Name
Email address
Company name
Job title
Message content
Any files or documents you upload
Demo request information
Form submissions
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Referring/exit pages
Usage patterns on the site
Cookies & tracking pixels
1.3 Claims Data (During Demo or Product Use)
If you submit claims-related documents (e.g., PDFs, FNOLs, estimates, photos) for demo or evaluation purposes, we treat this data as confidential and process it solely for the purpose of demonstrating our technology or delivering services.
2. How We Use Your Information
We use your information to:
Provide and improve our services
Respond to demo requests and customer inquiries
Communicate about product updates
Analyze website performance
Ensure platform security and fraud prevention
Train and improve AI features (with anonymized data only)
We do not sell or rent your personal information.
3. How We Share Information
We may share information with:
Service providers (hosting, analytics, email services)
AI processing systems (for demo requests or service delivery)
Legal authorities if required by law
Business partners or affiliates under confidentiality agreements
We do not share your data with advertisers or unrelated third parties.
4. Cookies & Tracking Technologies
We may use cookies, pixels, and similar technologies to:
Analyze site traffic
Improve user experience
Personalize content
Monitor marketing performance
You can disable cookies in your browser settings.
5. Data Security
We use commercially reasonable safeguards to protect your information, including:
Encryption
Access controls
Secure data centers
Routine security reviews
However, no system is 100% secure, and we cannot guarantee absolute protection.
6. Data Retention
We retain information only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements
Demo data may be deleted upon request.
7. Your Rights (US + International)
Depending on your location, you may have rights to:
Access your data
Correct inaccurate data
Request deletion
Opt out of communications
Restrict processing
To exercise these rights, email: support@floodai.io
8. Children’s Privacy
FloodAI services are intended for professional use only and are not directed to children under 13. We do not knowingly collect children’s information.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted with a revised date at the top.
10. Contact Us
For privacy-related questions:
FloodAI
Email: support@floodai.io
Website: https://www.floodai.io